Here at Buyboardz, our first priority is our customers. We want to give our customers unparalleled customer service and high quality surfing equipment selection. To ensure your complete satisfaction with your surfboard purchasing experience on Buyboardz.com, we will walk you through the purchasing process, help you pick out the perfect board, and provide full exchanges or refunds if your product is not up to your expectation. Here at Buyboardz, we go the extra mile to ensure your 100% satisfaction!
We have customers from all walks of life at Buyboardz, and we know some you may not be familiar with the online purchase process. First you will need to select your surfboard, and we encourage you to browse at our selection online to find the right one. We provide detailed descriptions of each and every surfboard, longboard, softboard, and stand up paddle board that we sell. We provide great photos of each product and measurements as well. After you have looked through the information on the surfboards you like, you can contact us with any questions you have about the board. You can purchase your surfboard with the online checkout shopping cart on our website, or you can speak with a customer service representative.
We offer a 30-day "no questions asked" return policy on our products at Buyboardz. We want you to be completely satisfied with your new surfboard or surfing equipment, and we are confident in the quality of our products. Make sure that you check your shipment when it arrives, and should you want to return it, it needs to be in new, resalable condition and in its original packaging. There is the slim chance that your board may be damaged in the shipping process, and in this case you may return or exchange it within 30 days. Whatever the reason, we are happy give an exchange or refund for your purchase if you are dissatisfied, minus the return shipping fees you pay and your board may be subject to a re-stocking fee. For a full description of our policy, please visit our Returns and Exchanges page.
At Buyboardz, we want you to know that we value your business and we want you to be completely satisfied with your board or surfing equipment purchase. To make sure you have a fantastic experience at Buyboardz, we offer the highest quality surfboards, longboards, softboards, and stand up paddle boards for the best prices. We offer a "no questions asked" 30-day return policy should your board arrive damaged or if you are dissatisfied for any reason. If you have any questions or concerns about our boards, surfing equipment, or would like to speak to a customer service representative, Buyboardz is here from you from 8:00 AM - 5:00 PM PST via phone or anytime by email.