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Welcome to the Resources page for Buyboardz! You will find all the resources you need for all things surfboards, longboards, softboards, shortboards, and stand up paddle boards. We understand that purchasing a quality surfboard can be a major investment, so we want to make sure that you are completely satisfied with your board, and that you feel comfortable buying from our secure website. You will find our Frequently Asked Questions below, or you may review our Helpful Information section for more information. Explore our Helpful Information section and these questions, and if you need to speak with us, please do not hesitate to call us up at 1-866-971-9111.
Frequently Asked Questions
Is it safe to order my surfboard online?
Of course it is! You can use our cart system and checkout online if you choose, and we have a certified secure server to protect your private information. The secure server protects and scrambles all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you don't feel comfortable ordering online and would rather speak to a customer service representative to make the purchase, you can call our toll free number, 1-866-971-9111. Whether you choose to complete your purchase online or with a live person, you can feel safe and secure that we utilize all protective measures to ensure your privacy. Please visit our Privacy Policy section for more information.
How do you charge for shipping for your surfboards?
Shipping prices vary for our surfboards, due to size of the board and your location. Please contact us by email or call us at 1-866-971-9111 for a shipping quote. Sales tax will be charged on all orders shipped to California. We do ship to Canada and internationally, and if you are interested in a shipping quote outside of the United States, please contact us and be sure to provide us with the item number and the complete shipping address.
What forms of payment do you accept?
At Buyboardz, we accept Visa, MasterCard, American Express, or Discover credit cards. You can also use Google Checkout if you prefer. We do not charge your credit card until your item ships. (If you have a gift certificate, it will be redeemed when your item ships).
How long will it take to receive my order?
The delivery times for shipping on our surfboards and surfing equipment are calculated based on the product's availability, the size of the item and your location. Please review your email purchase confirmation for your estimated delivery date or click on “calculate my shipping date” during the online checkout process for your estimated delivery dates.
Can I track my order?
Absolutely! To track your surfboard order, please log into your account and view “track my order”. You may also call our customer service center and provide our representative with your order number.
What is Your Customer Satisfaction Policy?
Our first priority at Buyboardz is to deliver a quality selection of surfboards and customer service that exceeds your expectations. To ensure your satisfaction, we offer a 30-day, "no questions asked" return policy, as long as your item is in new, resalable condition and in its original packaging. Please visit out Customer Satisfaction page for further information.
Is there a Manufacturer's Warranty? What if my surfboard arrives damaged?
Like most retailers, Buyboardz has surfboards with limited manufacturers’ warranties. If you would like detailed information on a specific surfboard's warranty, please contact our customer service department. In the unlikely event that your surfboard arrives damaged or you are dissatisfied for any reason with your purchase, you must contact our customer service department to determine your eligibility for a return/exchange before packing and returning your item. Once you have received approval for a return/exchange, please make sure that it is in the orginal packaging, insured, and shipped in a traceable form. To review a complete description of our policy, please visit our Returns and Exchanges section.
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